We have GP and nursing team appointments available every day in the morning and afternoon.
Most of our GP and ACP appointments are book on the day and prebooking is at the discretion of our clinical team.
Our nursing team have both pre-bookable and on the day appointments available.
We have both face to face and phone consultations available daily.
Our team will ask the reason for your request and will then be able to direct you to the best person to help you.
Please be ready to give your date of birth (“Birthday”) and let our team know if you need an interpreter.
If you have a new rash, cough or fever please ring instead of coming to reception if possible and our admin team will arrange for you to have an initial phone appointment from which a phone appointment can be arranged if needed.
Booking an Appointment
Please ring the practice on 0116 294 6305 or visit the practice to book an appointment from 08:00am Monday to Friday.
If you have registered for online services you can click here to book online.
If you need an interpreter for your appointment please tell reception when you book so it can be arranged before your appointment.
Once you have made an appointment it is important that you arrive on time, especially if an interpreter has been booked.
Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
To cancel your appointment:
Call us on 0116 294 6305
Use our Online Service
Out of Hours Care
If you need out of hours medical advice (weekdays 6.30pm – 8.30am and weekends)
Call the NHS 111 Service on 111
(this is a free service from Landline and mobiles)
Please note LLR ICB is responsible for commissioning out of hours services.
In an emergency, where life is at risk, please dial 999.
Chaperones
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients may request a chaperone present for any consultation, examination, or procedure where they feel one is required. A clinician may request a chaperone, but this will be discussed with you at your consultation. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff. Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made, however this request can also be made during the appointment.
Home Visits
Home visits are only made at the discretion of the Doctor. If you feel you need a home visit, please inform reception at the time of requesting an appointment.
Home visits are strictly for patients who are seriously ill and whose medical condition prevents them from attending the surgery. Please note that the doctor can see six patients at the surgery in the time it takes to do one home visit.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.